Rachel Bennett - senior product manager in Toronto. Eight years across logistics and payments software; the full record, with the PDF one click away.
Senior Product Manager - logistics and payments software
Eight years shipping the operational middle of B2B software: dispatch, payouts, reconciliation, onboarding. I sit with the people who use the product before I open a roadmap, plan every initiative against a written target, ship in small cuts, and read the number back when the quarter closes. Looking for a Group PM or Director of Product role at a Series B to D company from January 2027.
Parcelo · Toronto, ON
Own dispatch and payouts for a shipping platform used by 140 mid-market carriers; five engineers, one designer, one analyst. Shipped the Dispatch Board (38% less time to dispatch a day, median across 41 carriers), Instant Payouts (92% driver opt-in in six months on a new payments rail) and Rate Cards v2 (+21% self-serve signups). Hired and coach two product managers.
Ledgerline · Toronto, ON (hybrid)
First PM for the accounting side of an invoicing product for small trades firms. Took Reconcile from a customer's spreadsheet macro to the reason the middle plan exists (about 6,000 bookkeeper hours a year given back), and cut time to first invoice from nine days to one (thirty-day activation 41% to 63%).
Cartage · Toronto, ON
Owned the shipper-facing tracking and notifications area of a freight marketplace after writing its first product from the support queue. Ran the beta program and the weekly release note.
Cartage · Toronto, ON
First job in software: answered the same eleven questions about where a truck was, then specified the tracking page that made them stop. "Where is my order" tickets fell 54% in its first quarter.
Lakeside University · Toronto, ON
Minor in computer science. Co-op terms at a courier and a payments processor, which is where the two halves of this CV come from.
Scrum Alliance
Meridian Institute
Lakeside University Extension
One screen for the dispatcher's morning: 38% less time to dispatch a day, half the driver-location tickets.
Same-day driver pay on a new payments rail: 92% opt-in, loss rate under a tenth of a percent.
Automatic bank reconciliation from a customer's macro to a plan-defining product: about 6,000 hours a year saved.
Eleven steps to four: time to first invoice from nine days to one.
Talk, ProductCamp Toronto
Essay, Product Notes newsletter
Talk, SaaS North